Provider Education and Training

On this page, you’ll find mandatory and optional training resources for members of Community Health Plan of Washington’s (CHPW) provider network.

Mandatory training programs

CHPW offers trainings and attestations that are mandatory for care providers and staff.

Model of Care Training

The Centers for Medicare and Medicaid Services (CMS) requires all care providers who treat patients enrolled in a Special Needs Plan (SNP) to complete annual Model of Care (MOC) training.

Must be completed by: Providers and staff who render routine care to members who are enrolled in the Special Needs Plan (i.e. MD, DO, ARNP, RN, LPN, etc.).

Patient Rights and Responsibilities & Advance Directives Training

Must be completed by: Providers and staff (i.e. MD, DO, ARNP, RN, LPN, Administrators, Office Managers, Medical Assistants, Receptionists, Medical Record Coordinators, Referral Coordinators, etc.).

CMS Fraud, Waste, and Abuse Training

You must also complete the CMS General Compliance and/or Fraud, Waste and Abuse Training and submit an annual Attestation to CHPW to attest that training has been completed.

Go to CMS General Compliance and/or Fraud, Waste, and Abuse Training

CMS requires the following to be completed every year:

  • Complete General Compliance and/or Fraud, Waste and Abuse (FWA) Training.
  • Maintain individual training documentation for all staff members (i.e. sign-in sheets, electronic certification, etc.).
  • Submit an Attestation form to CHPW, attesting that training requirements have been met.

As stated by CMS, there is one exception to the Fraud, Waste and Abuse training and education requirement. CMS implemented a “deeming” exception for an entity or an individual who is enrolled in Medicare Part A or B. This means that your training requirement for FWA is satisfied if you are enrolled in Medicare Part A or B; therefore, your annual attestation would only apply to General Compliance.

CMS General Compliance and/or, Fraud, Waste and Abuse Training must be completed by: Providers and all staff (I.e., MD, DO, ARNP, RN, LPN, Administrators, Office Managers, Medical Assistant, Receptionists, Medical Record Coordinators, Referral Coordinators, etc.).

Fill out your attestation online or submit a PDF:

Find our FAQ on General Compliance, Fraud, Waste and Abuse, and the Attestation process here:

Providers will be required to complete General Compliance and/or Fraud Waste, and Abuse training using CMS materials. The link below includes CMS’s training for General Compliance and/or Fraud, Waste and Abuse. Upon completing the training, submit your attestation to CHPW as directed above.

Community Health Plan of Washington Compliance Training

Providers and staff whose health or administrative job functions relate to Washington Apple Health or Medicare members are required to read about Community Health Plan of Washington’s Compliance Program. More information regarding compliance training can be found in the Provider Manual.

Optional provider training programs

Culturally and Linguistically Appropriate Services (CLAS) Training

Recommended for all healthcare workers (i.e. MD, DO, ARNP, RN, LPN, Administrators, Office Managers, Medical Assistants, Receptionists, Medical Record Coordinators, Referral Coordinators, etc.).

Member Billing Training

Recommended for providers and staff (i.e. MD, DO, ARNP, RN, LPN, Administrators, Office Managers, Medical Assistants, Receptionists, Medical Record Coordinators, Referral Coordinators, etc.).

Health Management/Care Management

Get to know CHPW’s different Care Management programs. These programs can help patients who have complex or multiple conditions better manage their health.

Provider Clinical Integration

Washington State integrates physical health, mental health, and substance use disorder services through the Apple Health (Medicaid) program. CHPW has developed Clinical Practice Transformation Resources and curated Clinical Practice Trainings to support provider organizations and clinicians in their efforts to provide whole person care to our members.

Providers interested in incorporating behavioral health and physical health integration approaches within their contracts with CHPW should reach out to provider relations.

Search Training Calendar

Provider portal training

HealthMAPS Portal JIVA Portal

If you prefer on-site training, please email our Provider Relations Team to request an in-person training session.

Contact CHPW

Email our Provider Relations Team with questions regarding our training programs. One of our Provider Relations Representatives will contact you.

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